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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alicia scalzo

July 17, 2026

5  out of  5
rating by alicia scalzo
"⭐️⭐️⭐️⭐️⭐️Easily a 5 star review! I would give 10 stars if I could!! From start to finish, he was an absolute pleasure to work with - who knew shopping for insurance can be an enjoyable experience?? Ben was knowledgeable, accommodating, responsive, friendly, professional, and genuinely invested in helping us find the best insurance coverage for our needs.

I came to Ben looking to compare insurance quotes in hopes of saving money while improving our home and auto coverage. He took the time to thoroughly review my existing policies, explain where we were underinsured, and put together several different quote options tailored to our needs. Throughout the entire process, he responded promptly, answered every question, and never made me feel rushed or pressured.

What really set Ben apart was his level of customer service. He even took the time to meet with me in person to carefully explain each quote and make sure I fully understood my options. In today's world of automated phone systems and impersonal customer service, it was incredibly refreshing to work with someone who was so accessible and genuinely cared. Being able to call, email, or meet with him directly made the entire experience stress-free and enjoyable.

At every step, Ben made me feel comfortable and confident that he truly had our best interests at heart. There was never any pressure—just honest advice and exceptional service.

In the end, choosing Ben and State Farm was an easy decision. He not only saved us a significant amount of money, but he also found gaps in our previous coverage and was able to provide us with even better protection for less. That's a win-win!

I know it almost sounds too good to be true, but don't just take my word for it—give Ben a call for a quote and see for yourself! (You can thank me later ☺️) ⭐️⭐️⭐️⭐️⭐️"
We responded:
"alicia, thank you for the fantastic review! We’re always here to support you with your insurance needs in Lancaster. "
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Joey Varano

July 1, 2026

5  out of  5
rating by Joey Varano
"They were super helpful when I had questions and they made sure I had everything I could need insurance-wise"
We responded:
"Thank you for the fantastic review, Joey! We are always here to help with your insurance needs here in Lancaster . "
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Thomas Brown

July 1, 2026

5  out of  5
rating by Thomas Brown
"Staff is very friendly and helpful! Ben is running a truly great agency!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ben Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Kady Wolfe

June 26, 2026

5  out of  5
rating by Kady Wolfe
"They were very nice and extremely helpful in making sure I understood all my coverages!"
We responded:
"Wow, thank you for the 5-star review, Kady! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Hanna Solek

June 22, 2026

5  out of  5
rating by Hanna Solek
"I highly recommend Ben’s office for your insurance needs! His team is knowledgeable and considerate of your time. I was able to get my policy set up in just a few minutes at a great price, and left with a better understanding of what my policy really covers."
We responded:
"Thank you for your kind review of State Farm Agent Ben Smith’s Team. We appreciate it!"
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Mike Potts

June 19, 2026

5  out of  5
rating by Mike Potts
"Great experience with Ben! He is knowledgeable, responsive, and trustworthy. Highly recommend!"
We responded:
"Thank you so much for the 5-star rating, Mike! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Jullian L

June 16, 2026

5  out of  5
rating by Jullian L
"Dealt with Tyler when I called into the office and he was a pleasure to work with. Super knowledgeable and was able to answer all my insurance questions. Highly recommend!"
We responded:
"Thank you for the 5-star review, Jullian! Here on State Farm Agent Ben Smith’s Team, we are proud to serve our community and appreciate your recognition. "
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John Myers

June 9, 2026

5  out of  5
rating by John Myers
"I've had a great experience working with Ben Smith and State Farm. They are responsive, professional, and always willing to answer questions and explain coverage options clearly. The staff is friendly and helpful, and they make the insurance process easy to understand. I appreciate their phenomenal customer service and would highly recommend them to anyone in central Pennsylvania looking for a great insurance agent!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Ben Smith’s Team. "
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David Johnson

April 30, 2026

5  out of  5
rating by David Johnson
"Got recommended here and the entire team was fast fun and friendly! Very knowledgeable about types of coverages and they could explain it in a way that made it easy to understand!"
We responded:
"David, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Ben Smith’s Team is just a call or email away!"
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lee monet

April 23, 2026

5  out of  5
rating by lee monet
"I was recommended to this State Farm office by a friend who had nothing but great things to say. And personally, I have been very happy with the way Ben’s office has handled my insurance needs. Having real people to speak to, who are nice and patient, makes a big difference. Not only was my price reasonable, but I received exceptional service. Huge thank you to the team!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! Thank you Lee."
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Carol Macomber

April 15, 2026

5  out of  5
rating by Carol Macomber
"I've had two or three car insurers in my lifetime, but can't remember any that assisted me after a car accident as well as State Farm. I was given a claims department contact number and full name, and was kept well informed of the progress of my claim. I also was in touch with a State Farm agent at the office in case of need. Being able to correspond with these people by email was very helpful, since I only own a landline and basic cell phone for travel and/or emergencies."
We responded:
"Thank you for your positive review, Carol. It means a lot to us and we love customers like you."